Improving patient relationships and outcomes for a private equity-backed post-acute healthcare provider
Over the years, different teams at a private equity-backed post-acute healthcare provider developed initiatives to engage their patient community, recognizing that they were falling behind when it came to patient engagement. But, without a cohesive plan or executive alignment, the efforts never got traction.
Patient engagement solutions are critical; Studies show that patients have better outcomes when healthcare providers engage them throughout their healthcare journey. But, the healthcare provider only engaged patients when they sought care, and, crucial feedback uncovered that patients and their loved ones were confused by the technical language being used to describe their rehab performance. Without a patient-facing app and clear, understandable language, the provider had no way to communicate information regularly with patients and family or build direct relationships when patients weren’t in their care.
Improve patient relationship, satisfaction, and outcomes
Engage rehab patients throughout healthcare journey with a customer-facing app
Significant adoption of the app across 100+ facilities while reducing patient length of stay and readmission
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