How a private equity-backed post-acute healthcare provider used empirical research to transform its operations and improve patient outcomes
Bedside clinicians at a private equity-backed post-acute healthcare provider were spending large amounts of time looking for patient information in the EMR. As a result, they were unable to gather data on patients quickly enough to make clinical decisions that would improve their care.
Clinicians were also unable to communicate digitally with fellow disciplines (ie. doctor to nurse) to get quick updates or ask questions. The lack of communication between disciplines resulted in delays, rework, errors, and compliance risks. There were care transition gaps across the patient journey, from pre-admission through post discharge, resulting in increased length of stay, lower conversion to inpatient than desired, and disappointing patient outcomes and satisfaction.
The healthcare provider knew they could improve patient outcomes with better clinician tools, namely a digital solution for team communication and standard, evidence-based actions. But, without the necessary in-house resources to drive alignment, research, design, build and implement an end-to-end healthcare solution with a clear ROI, they needed a partner.
Improve Patient Outcome
Use mobile technology to transform how clinicians collaborate and provide care
Reduced patient length of stay by ~0.5 days